Terms & Condition Racquet App

These Terms only apply to your use of the Service. The sports facilities and venues (below called “Venues”) where you make a booking have separate terms that will apply to
your specific booking or purchase. For example, the Venues have their own terms on cancellation, refund, purchase and
conditions for using their respective facilities or taking part in any activities. When you have made a booking or purchase through Racquet, it will be available to that specific Venue in its booking
system. We only act as a facilitator, which means your booking, as well as your payment, will be forwarded to the relevant
selling Venue. This also means that the Venue is fully responsible for its facilities, its services and its acts and omissions
and we are not liable to you or any person for anything that is related to the Venues and its goods and services. Below you will find some examples of features and information that become available when you choose to register a
Racquet account:

create a profile and provide information such as your contact details, and information you wish to provide;
get an overview of previous and upcoming bookings and activities;
get information about your booking history, and pending and previous payments. It is also possible to add and save a
payment method;
manage account settings and preferences, such as subscription to newsletters; and
any other optional function/feature/service offered from time to time.

To register and manage your Racquet account and your use of the Service, we will need to process your personal data.
The type of personal data will vary depending on what parts of the Service you are using. You can read more about our
processing of your personal data in our [Privacy Policy] and we also recommend that you review the Privacy settings and
other settings within the Service to suit your preferred option and we alert you to the fact that parts of the Service require
you to enter information about yourself. *Below you will find our Terms in their full and detailed version. Some of the information is included due to legal
requirements. Therefore, they might feel a bit lengthy and cumbersome – but do not hesitate to contact us if you have any
questions. You can contact us by email at (email cs racquet).

The Terms of Use – full and detailed version
1. General

a. Racquet, with PT Rios Amare Digital (the “Supplier”, “we”, “our” or “us”) provides an online booking system (the
“Racquet”) available by login at in our Racquet mobile application (the “Racquet App”)

b. Through the Service, we provide an online booking system for several sports, mainly racket sports, creating a
possibility to find, book and pay for sport activities, take part in competitions or other offerings (collectively
the “Offerings”) at the sports facilities, venues. The main features of the Service are described above in the
introduction of these Terms.

c. These Terms of Use (the “Terms”) regulate your (the “User” or “you”) use of the Service, including when you
register a Racquet account, log in to your Racquet account and use the Service in the Apps. These Terms apply
to use of the the Service and all content offered, sold and/or made available in the App. Note well - if you make a
booking, purchase any Offerings at a Venue, that Venue´s terms will apply to your booking, purchase or
participation. We describe this further below.

d. In order to accept these Terms and use the Service, you must acknowledge that you have the necessary legal
competence, e.g. that you are of legal age. If you do not have such necessary legal competence, you confirm that
you have received your parent’s or legal guardian’s permission to use the Service and that your parent or legal
guardian hereby agrees to these Terms on your behalf.

e. By accepting these Terms, you undertake to comply with them for the use of the Service. Accepting the Terms
means that you confirm that you have understood the Terms, that you undertake to comply with the Terms and
that the information you provide in the Service is correct, honest and up-to-date.

f. If you act on behalf of a legal entity, you accept the Terms both in your own right and on behalf of such legal entity
and guarantee that you are authorised to accept the Terms on behalf of the legal entity.

g. The Supplier is not liable to you or any person for the Venues, its facilities, its goods and/or services and its acts
or omissions.

h. You may find links to external websites within the Service. One example could be a Venue’s own website(s). Such
links might be provided for convenience, informational purposes, or even legal purposes. You should be aware
that if you follow such links then you are leaving the Service and, as we do not have control over such websites,
we encourage you to exercise caution and consider reading any available privacy information on such a website.

i. It is important for us to comply with applicable laws. These Terms will apply to the maximum extent allowed by
national mandatory law in the User’s country of residence where we market the Service.

2. About the Racquet Account
a. When you register a Racquet account, you can make use of several features and information as you can read

about above in the introduction to these Terms or learn about within the Service.

b. Your Racquet account gives you access to Racquet, the Racquet App. The Apps are two separate applications
today and until we have integrated them fully you will need to download them each separately to use all that the
Service offers.

c. To register a Racquet account, you need to register your first and last name, e-mail address and password.
Information regarding our processing of your personal data can be found in our [Privacy Policy]

d. The registration of a Racquet account is free of charge. We reserve the right to add or remove features,
functionality or offers and make it available to you with or without a charge or a fee.

e. It is only allowed to have one (1) account per User. f. You undertake to ensure that no one but you can use your login credentials. You shall not reveal the password to

any unauthorised person and shall ensure that any documents revealing your username (e-mail address) and
password are stored in a way that prevents unauthorised access to the information. You must immediately change
the password or notify us if you suspect that your login credentials have been compromised.

g. You can delete your Racquet account and/or uninstall either of the Apps at any time.

3. User Requirements
a. Subject to these Terms, we grant the User a right to use the Service on a device owned or controlled by the User

in a manner consistent with its intended purpose.

b. The User is responsible for not using the Service in any way that is illegal or causes damage or inconvenience to
others. We comply with Indonesia law. We are not obliged to pre-screen or moderate any content however, we
reserve the right to remove any content or similar that is inappropriate or illegal. If we suspect that the User’s
account or login information is misused or if the usage otherwise violates the Terms, we also have the right to
suspend the User. We have the right to, irrespective of the reason, assign the User with new login details.

c. The User may not; (i) copy, create a derivative work of, reverse engineer, or decompile the Service or any part
thereof or otherwise attempt to discover any source code or modify it in any manner or form; (ii) use any method
or tool to compromise the security of the Service; (iii) access the Service or part thereof by automated means or
any means other than through the interfaces provided.

d. In the event that it is revealed that any use of the Service by the User is in breach of these Terms, the User shall
reimburse us for all reasonable costs and expenses related to such use.

4. Bookings, Purchases and Payments Within Racquet
a. purchased booking within Racquet may only be used in its entirety on a single occasion. It is not possible to save

a booking for future use. The booking is personal and may not be transferred to another party, unless otherwise
specified.

b. When you make a booking or purchase through Racquet, your booking or purchase will be forwarded to the
relevant Venue. Your booking will be available to the Venue in the Venue’s booking system. The Venues act
independently from us and are by no means part of the Supplier. The Venues are not agents of us and the
Venues do not have any right to represent us. We are not, to the extent permitted by applicable law, responsible
for any information or content on the Venues’ websites and/or applications or any information provided by them,
we are not responsible for the Venues facilities, its goods, services, and or its acts or omissions.

c. We act as a facilitator of the bookings or purchases that you make at the Venues through the Service, including
for the payment of the booking, membership, Voucher or other offer. This means that when you make a payment
at our Website or in our Racquet App, payment is made to us or a party designated by us and then your payment
is forwarded to the relevant Venue. We act as a commercial agent in the name and for the account of the Venues.

We do not bear the costs or the benefits of the legal transaction to be carried out but settle accounts with the
Venue in question.

d. The prices that are stated in the Apps at the time of booking or purchase apply to your booking or purchase. All
prices are represented in local currency including, if applicable, VAT.

e. If the price or information about activity or other offer listed in the App is incorrect and you realised or should have
realised that, the price or information will not apply to the purchase. In that case, we will contact you as soon as
possible.

f. We offer different payment options and you can choose which payment option that you want to use. We, and/or
the payment service providers we make use of, have the right to choose which payment options to offer, which
can differ from time to time. The available payment options that you can choose from are always stated clearly
before the completion or check-out. Additional costs may apply, depending on the option that you choose.

g. It may be possible for you to cancel your booking and receive a refund, depending on and according to the
Venue’s terms for cancellations and refunds. The applicable terms may therefore vary depending on to which
Venue the booking has been made. This means that you may be charged a cancellation fee or that you will have
to pay the full price for your booking according to the Venue´s terms for cancellations and refunds. The specific
terms that applies to your booking will be stated in the App at the time of booking. Each Venue might in addition to
the above also have terms applicable to the use of their facilities, participation in activities, or purchases of goods
or services.

h. We may also charge a cancellation fee upon your cancellation. If we charge a cancellation fee, this will be stated
in the App at the time of booking. Such fee is not for the account of the Venue and will not be forwarded to the
Venue.

5. Modifications and Updates
a. The Service is an online service and we will provide the version of it that is the most recent one available at the

time of the conclusion of these Terms.

b. If you use any of the Apps, we will provide updates and features as they become available and provide you with
updates, including security updates, in order to keep the Service secure and in conformity with these Terms. In
some cases, you need to take action to update the Service. You are free to choose whether to install the updates
provided. If you decide not to install the updates, you should, however, not expect that the Service remains in
conformity with these Terms. If you decide not to install updates which are necessary for keeping Racquet in
conformity with these Terms, including security updates, it will affect our liability for conformity in relation to those
features that the relevant updates are supposed to maintain in conformity. If an update is required, we will inform
you of this and any consequences of not implementing the update.

c. In addition to modifications aimed at maintaining conformity, we will under certain conditions modify the features
of the Service, provided that we have a valid reason for such modification and if it is without cost for you. We have
a valid reason to make changes where the modification is necessary in order to adapt the Service to a new
technical environment or an increased number of users, if we have other important operational reasons, if we
want to develop or add any type of features or contents or if we want to improve the user-experience of the
Service or part thereof. We will inform you of any changes in accordance with mandatory regulations.

d. You always have the right to, at any given time, stop using the Service, delete your Racquet account and/or
uninstall the Apps, independent of whether we have made changes to it or not.

6. Maintenance and Support
a. Although it is our ambition, we cannot guarantee that the Service, Apps are provided without technical disruptions.

We may therefore have to restrict the access to the Service, App due to for example service, support, safety or
technical reasons.

b. If there is any problem with the Service, the User shall, to the extent that can be considered reasonable, work
together with us to determine if it is the User’s hardware, software or network connection that causes problems
with the Service. If not, we may not be able to help the User with the problem.

c. If there is any problem with the Service, the Apps, or if the User is dissatisfied in any way, we should be contacted
as soon as possible. We will do our best to try and find a solution to the problem as soon as possible.

d. You are fully responsible for protecting your technical equipment against unauthorized use, including using
appropriate anti-virus software and firewall.

7. Special Terms for the App
a. Download and use of the Apps is free of charge.

b. The Apps are downloaded in App Store or in Google Play Store by the User. In App Store and in Google Play
Store, respectively, there are requirements for the User to meet certain terms in favour of Apple Inc. and Google
LLC, respectively (the “App terms”). In case of conflict between the App terms and the Terms, the App terms take
precedence.

c. The User acknowledges that the Terms only apply between the User and the Supplier and not between the User
and Apple Inc. or Google LLC. The Supplier is solely responsible for the Apps and their respective contents.

d. The User confirms that the Supplier is solely responsible in accordance with the Terms to meet all demands from
the User or another regarding the App or the User’s possession and/or use of the Apps.

e. The User confirms that Apple Inc. and Google LLC, respectively, have no obligation to furnish any maintenance
and support services with respect to the Apps and that the Supplier is solely responsible for providing any
maintenance and support services with respect to the Apps as specified in the Terms or as required under
applicable law. If the User experiences that any of the Apps are faulty it is important that the Supplier is informed
as soon as possible.

f. If the User has downloaded any of the Apps from Google Play Store, Google has no warranty obligation
whatsoever with respect to any of the Apps and any claims, losses, liabilities, damages, costs or expenses
attributable to any failure to conform to any warranty will be our sole responsibility.

g. If the User downloads either of the Apps from App Store the following also applies:

i. The User confirms that the Supplier, and not Apple Inc., is solely responsible for any of the Apps and its
contents.

ii. The User confirms that the User is only granted a non-transferable right to use any of the Apps on any Apple-
branded products owned or controlled by the User in a way that is allowed according to Apple Media Services
Terms and Conditions.

iii. In the event of any failure of any of the Apps to conform to any applicable warranty, the User may notify Apple,
and Apple will refund the purchase price for any of the Apps to the User. To the maximum extent permitted by
applicable law, Apple has no other warranty obligation whatsoever with respect to any of the Apps, and any
other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any
warranty will be the Supplier’s sole responsibility.

iv. The Supplier is also responsible for addressing any claims of the User or any third party relating to any of the
Apps or the User´s possession and/or use of any of the Apps, including, but not limited to: i) product liability
claims; ii) any claim that any of the Apps fails to conform to any applicable legal or regulatory requirement;
and iii) claims arising under consumer protection law or similar legislation.

v. In the event of any third party claim that any of the Apps or the User’s possession and use of any of the Apps
infringes that third party’s intellectual property rights, the Supplier, and not Apple Inc., will be solely
responsible for the investigation, defense, settlement and discharge of such intellectual property infringement
claims.

vi. The User must, in addition to complying with Apple Media Services Terms and Conditions, also comply with
applicable third-party terms of agreement when using any of the Apps.

vii. The User acknowledges and agrees that Apple Inc., and its subsidiaries, may be a third-party beneficiary of
the Terms and, upon the User’s acceptance of the Terms, Apple Inc. will have the right to enforce the Terms
against the User as a third-party beneficiary of the Terms.

8. Intellectual Property Rights
a. The Service and all intellectual property rights associated therewith are, and will at all times remain, the sole and

exclusive property of the Supplier. The User has no right, title or interest in or to the Service or the intellectual
property associated therewith, except as expressly set forth in these Terms.

b. Content on the Apps may not be used to a greater extent than is necessary for the User in order to use the
Service under these Terms and in the intended manner.

c. You warrant that if you as a User upload anything to Racquet, such as profile pictures or other information, you
have the right to use such information and that it does not infringe any third party rights.

9. Personal Data
a. We are the controller for the processing of your personal data relating to your use of the Service. We process your

personal data mainly to administrate your Racquet account and to provide the Service. Information regarding our
processing of personal data can be found in our Privacy policy.

b. Your personal data will also be processed by the Venues where you have made a booking. Venues are also
controllers for processing of personal data to administrate your bookings, purchases. Information about our
respective responsibilities in relation to this can be found in our Privacy Policy and to the extent the Venue is the
controller, in the Venues equivalent document.

c. As the Venues will also process your personal data as independent controllers and will inform you of this
separately, we suggest you read the Venues information on privacy and personal data.

10. Complaints
a. If there is something wrong concerning your use of the Service, you have the right to make a complaint during the

time that these Terms apply and up to two months from the time of termination of these Terms. In the event of a
successful complaint you have a right to compensation and amendment in accordance with mandatory law.

b. If you want to make a complaint, you can contact us on the contact details stated in section 12 below.

c. Our liability is as limited as permitted by applicable law or mandatory consumer protection law in your country of
residence where we market the Service.

d. The Supplier is not responsible for the service provided by Venues at the respective facilities and will not accept
any claims related to the Venues, their products, services, acts and omissions.

11. Term, Termination and Changes
a. These Terms enter into force on the adoption date set out below. Your agreement with us will enter into force

when you start to use the Service or register a Racquet account. Your agreement with us will remain in force until
you delete your Racquet account or, if you do not have a registered Racquet account, stop using the Service.

b. You always have the right to, at any given time, stop using the Service, delete your Racquet account and/or
uninstall the App.

c. The special terms for the App and all other terms regarding the App will enter into force when you install and use
any of the Apps for the first time and will remain in force until you uninstall both Apps.

d. We reserve the right to make changes and amendments to these Terms. The latest updated version of the Terms
is posted on the Website and in the App. Changes will become valid once you have accepted the Terms (when
you use the Service). You are entitled to delete your Racquet account, stop using the Service and/or uninstall the
Apps from your phone/device when you become aware of such changes.

e. We have the right to assign any part of our rights and obligations under the agreement between the Supplier and
the User without the User’s prior consent.

12. Contact Information
a. If you have questions or want to file a complaint, you can contact us by our email-address (isi alamat email). Our

postal address is (isi alamat kantor)

13. Governing Law and Disputes
a. Any dispute, controversy or claim regarding the interpretation or application of these Terms shall be governed by

and construed in accordance with Indonesia law and settled by public court in Indonesia. b. In the event of a dispute, we follow decisions from alternative dispute resolution bodies.